As energy systems become increasingly digitalised, cyber security is essential to ensuring reliable system operation and protecting information assets. Clenergy is committed to safeguarding the security and integrity of its products, information systems, and related data through continuous improvement of its security governance and technical safeguards, while maintaining the trust of customers and partners.

Security Management & Protective Measures

Clenergy implements layered security management practices and technical controls to reduce cyber security risks, including but not limited to:

• Applying secure design principles during system development to minimise potential vulnerabilities
• Implementing access control and permission management to prevent unauthorised access
• Using data protection and backup mechanisms to ensure data integrity and availability
• Continu­ously monitoring system operations to detect and respond to potential threats
• Conducting periodic risk assessments and security reviews to strengthen protection capabilities

Business Continuity & Risk Management

Clenergy continually evaluates cyber security risks and their potential impact on operations. Preventive, monitoring, and response mechanisms are in place to enhance system resilience and support stable business operations and service reliability.

Responsibilities of Users & Partners

To help maintain system security and stability, Clenergy encourages users and partners to:

• Apply appropriate information security practices and properly manage account credentials and access rights
• Avoid accessing business systems through unsecured networks or devices
• Promptly report abnormal behaviour or potential security risks to Clenergy

Security Boundary Statement

Unauthorised access to, interference with, or testing of Clenergy websites, information systems, or online services is prohibited. Any activities that may affect system security, stability, or data integrity are strictly forbidden.
Clenergy reserves the right to take appropriate action in accordance with applicable laws and regulations.

Compliance & Continuous Improvement

Clenergy is committed to complying with applicable cyber security and data protection laws and regulations. We continuously improve our security management practices in line with industry best practices to ensure secure, stable, and reliable operations.